Your portal is: TrimRx portal
Bookmark it. You'll use it more than you expect.
How signing in works
There's no password. You'll never need to create one, and you'll never need to remember one.
You’ll get an email after your complete your order with the portal sign in link. Click the link and it will take you to your login page.
Enter the email address you used to sign up. If it recognizes your email, you’ll be directed to your portal view.
That's it. You're in.
If the email doesn't arrive
This is the most common snag, and it's almost always one of these.
Check your spam or junk folder. Look for a message from [email protected]. If you find it there, mark it as "not spam" so future ones land properly.
Check you used the right email. It has to be the exact address you signed up with. If you have more than one, try the other. If you're not sure which you used, message us and we'll check.
Give it a couple of minutes. It's usually quick, but not always instant.
Try requesting one more time. Only click the newest link, older ones stop working once a new one is sent.
If you clicked the link and it didn't work
Open it on the same device you asked for it from. This one catches a lot of people. If you requested the link on your phone, open it on your phone. Requesting on a laptop and clicking on a phone often won't work.
Use the newest email. If you requested more than one, only the most recent link is valid.
Don't wait too long. Login links expire after 15 minutes. If yours has, just request a new one.
Try copying and pasting the link into your browser instead of clicking it. Some email apps open links in their own built-in browser, which can cause problems.
Add it to your home screen
If you're on your phone, you can save the portal like an app.
iPhone: open the portal in Safari, tap the share button, then "Add to Home Screen."
Android: open the portal in Chrome, tap the menu, then "Add to Home Screen."
Then it's one tap instead of digging for a link.
What's in your portal
Your order status and tracking
Your billing history and payment method
Your medication details and dosing instructions
Messages with Support and your Care Team
Your plan settings
Still stuck?
Message us and tell us the email address you're trying to use and what happens when you try. We can usually sort it in one reply. See What if I have questions?