To cancel or change an order or plan, contact us through Help & Support in your TrimRx portal. Please include the order or plan you need help with and a brief description of your request.
How to cancel
Go to Help & Support in your TrimRx portal and start a chat. Our team will review your request and let you know the available next steps.
Cancel before your next billing date.
You'll find that date under My plans. Canceling stops future charges, it doesn't reverse a charge that's already gone through.
What happens to your current order
If you have an order in progress, contact us through Help & Support in your TrimRx portal as soon as possible. Include your order number and the change or cancellation you are requesting. Our team will review the current order stage and let you know the available next steps. Whether a change, cancellation, or refund is available can depend on the status of the order and the applicable policy.
Changing your plan instead of canceling
Before canceling, you can contact us through Help & Support in your TrimRx portal to discuss the options available for your plan. If you have questions about your medication, dose, symptoms, or treatment plan, contact your Care Team through the TrimRx portal for guidance.
Changing other things
Shipping address
To request a shipping-address update, contact us through Help & Support in your TrimRx portal. Include your complete new address and whether you have an order currently in progress.
Payment method
To update a payment method, use the secure payment options available in your TrimRx portal. Do not send card numbers, security codes, passwords, or banking details through chat or email.
Medication or dose
For questions about your medication or dose, contact your Care Team through the TrimRx portal.
If you have more than one plan
Each plan is separate. If you want to cancel one and keep another, tell us which. You can see all of them under My plans and we’re happy to help.
Stopping emails and texts isn't the same as canceling
Unsubscribing from our messages doesn't cancel your plan or stop your billing. IIf you want to cancel, contact us through Help & Support in your TrimRx portal.
Before you stop treatment
If you're canceling because you're planning to stop your medication, it's worth talking to your provider first, particularly if you're on a higher dose or take other medications that were adjusted as your weight changed. Knowing what to expect when you stop the medication will better prepare you for success.
Confirming it worked
Check My plans in your portal. A canceled plan will display a "canceled" status and won't show a next billing date. You can always start a new subscription when you're ready.