We’re here to help with questions about your account, order, delivery, billing, refill, plan, or care.
How to get help
Sign in to your TrimRx portal and open Help & Support. You can search the Help Center for answers or select Chat with us to send a message to our support team.
Tell us what you need help with and include any details that may help us review your request, such as the order or shipment you are referring to. Our team will review your message and let you know the next steps.
Questions about your medication or care
Use Help & Support in your TrimRx portal for questions about:
Side effects or symptoms that concern you
Your medication, dose, or injection instructions
A missed dose
Switching medications
Other medications or supplements
Changes in your health
Questions about your medication or care
Please describe what is happening, when it started, and any relevant details. Your message will be directed to the appropriate team for review.
Questions about your account, order, or plan
Use Help & Support for questions about:
Order or shipment status
Delivery concerns
Billing, payment, or refund questions
Updating account information
Refill or plan questions
Changing, pausing, or canceling a plan
Any other support need
If you have a medical emergency
Call 911 or go to the nearest emergency room. Do not wait for a message reply.
Seek emergency help for symptoms such as trouble breathing, swelling of the face, lips, or throat, or severe chest or abdominal pain.
Before you message us
If possible, have these details ready:
A brief description of your question or concern
The order, shipment, or plan you are asking about
Screenshots or photos that help show a delivery or portal issue, if applicable
Any steps you have already tried
Please do not send passwords, full payment-card numbers, CVV codes, or other unnecessary sensitive information in a message.