Ask us. That's what we're here for, and no question is too small.
Here's how to get to the right person fastest.
If it's a medical emergency
Call 911 or go to your nearest emergency room. Don't message us and wait for a reply.
Get emergency help for trouble breathing, swelling of your face, lips or throat, or severe chest or stomach pain.
Start in your portal
Your portal has your order status, tracking, billing history, your medication details, and your dosing instructions. Most questions are answered there faster than we can reply.
Message your Care Team for anything medical
Your Care Team includes the licensed providers overseeing your treatment. They're the only ones who can answer questions about your medication.
Message them about:
Side effects, or symptoms that worry you
Your dose, or asking about a dose increase
Missed doses
Switching medications
Other medications, supplements, or a new prescription from another doctor
Anything that's changed about your health
When you message, tell them what's happening, when it started, and how long it's been going on. "Nausea every Tuesday and Wednesday since my dose changed" gets you a much better answer than "side effects."
Message Support for everything else
Our Support team handles questions about orders, shipping, billing, your account, and your plan.
Message them about:
Where your order is
A charge you don't recognize
Updating your card or address
Changing, pausing, or canceling your plan
Something wrong with your delivery
Anything you're not sure about
Not sure which one?
Message Support. They'll pass it to your Care Team if it needs a provider. You will never be penalized for asking the wrong team, that's on us to sort out, not you.
How to reach us
In your portal: TrimRx portal
This is the fastest route, because your order and medical details are already attached
By email: [email protected]
What helps us help you faster
Include your order number for anything about an order
Say what you've already tried
Send a photo if something arrived damaged or doesn't look right
Tell us if it's urgent, and why
One thing worth saying
If something feels wrong with your health, don't sit on it because you're not sure it's a big deal or you don't want to bother anyone. That's exactly what your Care Team is for. We would much rather hear from you early.