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Do I need to reorder each month?

How refills work, when you're charged, and how to skip or change an order.

No.

Your refills are automatic, so your next order is placed and charged on a schedule rather than waiting for you to reorder. That's so your treatment doesn't have a gap in it. With these medications, consistency matters.

What happens on its own

  • Your order is placed automatically

  • Your card is charged

  • Your prescription goes to the pharmacy

  • Your medication ships to the address on file

What might need you

Before some refills, your provider needs a short update from you. We'll message you when it's needed, and it lives in your portal. If you miss it, your provider can't review you and your refill waits.

Before your refill, it's worth checking

  • Your shipping address, if you've moved or you're traveling

  • Your payment card, if it's expired or been replaced

If you want to skip, delay, or change an order

You can also change your plan in your portal. If you want to change your medications, message your Care Team and they'll walk you through it.

If you want to stop

You can cancel, and you don't have to explain why. Do it before your next billing date so you're not charged for an order you don't want.

A note on timing

Your medication is prepared for you after your order goes through, which is why there's a gap between being charged and receiving it. If you cancel after an order has already been placed, that order may already be in progress.

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