You may not need to place a new order each month. Your plan may include recurring orders, but refill timing, billing, and fulfillment can depend on your treatment plan and any required provider review.
What to expect
If a refill is available, your order may be processed according to your plan. In some cases, your provider may need information from you before the next refill can be reviewed.
Check your TrimRx portal for any messages or updates from your Care Team.
Before your next order
Please make sure the information in your portal is up to date, including:
• Your shipping address
• Your payment method
• Any changes in your health or other medications
If your provider requests an update, complete it as soon as you can. A refill may be delayed until the required review is complete.
If you want to change, skip, delay, or cancel an order
Message your Care Team through the TrimRx portal as soon as possible. Your Care Team can review your request and explain the available next steps.
Medication changes
Do not change, stop, or switch medications without guidance from your provider. If you have questions about your current medication or treatment plan, message your Care Team through the TrimRx portal.
Important
An order that has already entered processing may not be able to be changed or canceled. Your Care Team can confirm the status of your request.
Urgent help
Seek emergency care or call 911 if you think you may be having a medical emergency.