What is the refund policy?

Refund eligibility depends on your order status, the reason for your request, and the current TrimRx refund policy.

Refund requests must be made within 28 days of your original purchase date.

You may be eligible for a refund if:

• A provider determines that treatment is not appropriate for you

• There was a billing error, such as a duplicate charge or an incorrect amount

• Your order has not shipped, your request is within 28 days of your original purchase date, and your request meets the current refund-policy requirements

Canceling your plan stops future recurring charges. It does not automatically refund a charge that has already been processed.

If you want to cancel or change an order, review the available options in your TrimRx portal. Message your Care Team through the TrimRx portal if you need help.

Prescription medication cannot be returned after it has shipped.

If your package is lost, damaged, missing, or does not look right, message your Care Team through the TrimRx portal as soon as possible. Your Care Team will review the issue and explain the available next steps.

Message your Care Team through the TrimRx portal to request a refund. Include:

• Your order number

• The date of your original purchase

• A brief description of the issue

Refund eligibility depends on your order status and the reason for your request. Your Care Team will review your request and let you know the available next steps.

If you do not recognize a charge or believe there may be a billing error, message your Care Team through the TrimRx portal. Include the charge date, amount, and the last four digits of the card charged, if available.