You can update your shipping address yourself in the portal.
How to change it
Go to My account
Find Shipping Address
Update your details — full name, address, apartment or suite, city, state, and ZIP code
Select Save changes
Important: this applies to your next order
Changing your address here updates where future orders go. It does not redirect an order that's already been placed.
Check Order history first. If your order has already reached Sent to pharmacy, it's in progress and a new address here won't move it.
If you have an order already in progress
Message us right away with your order number and your new address. Depending on how far along it is, we may be able to help — but the earlier you tell us, the better the chances.
Before your next refill
If you've moved or you're going to be away, update your address before your next billing date. You can find that date under My plans.
Your medication ships temperature-controlled, so a package sitting at an old address is a real problem rather than an inconvenience.
A few things worth checking
Use the address the way your carrier would recognize it
Include your apartment, unit, or suite number — this is the most common reason deliveries fail
Make sure the name matches whoever will be there to receive it
Where we can and can't ship
We ship to all 50 US states.
We can't ship outside the US, and we can't ship to a PO box. If you're moving or traveling, you'll need a street address where someone can receive a temperature-controlled package.