Order timing can vary based on your prescription review, pharmacy processing, shipping carrier activity, and any information needed to complete your order.
You can check your current order status and available tracking information in your TrimRx portal.
Before shipping: your medical review
After you complete your intake, a licensed medical provider reviews your health history and decides whether treatment is appropriate for you. In some states, that review includes a telehealth consultation (it depends on where you live).
Nothing ships until a provider approves your prescription.
After approval: preparing and shipping
Once your prescription is approved, the pharmacy begins preparing your medication. Because it is compounded, it is made for you rather than pulled off a shelf.
Once your order is shipped, available tracking information will appear in your TrimRx portal. You can also check your order status in Order History or under My Plans in your portal.
What can slow things down
Pharmacy volume
Carrier delays
Weather
Holidays
Business days don't include weekends or holidays, so an order approved on a Friday has a longer wait than one approved on a Monday.
If your order hasn't shipped within 14 days
Contact us through Help & Support in your TrimRx portal. Include your order number and a brief description of your concern. Our team will review the available information and let you know the next steps.
If your package is lost or damaged
Contact us through Help & Support in your TrimRx portal as soon as possible. Include your order number, a brief description of the issue, and—if you can—clear photos of the damaged package or item. Our team will review the available information and let you know the next steps.
Where we ship
All 50 US states. We can't ship outside the US or to a PO box.
If your order seems stuck
If you are still concerned, contact us through Help & Support in your TrimRx portal and include your order number. Our team will review the available information and let you know the next steps.