What's in my medication package?

Your medication arrives from our pharmacy partner in temperature-controlled packaging. Review the contents as soon as your package arrives.

Your package may include:

• Your medication vial or vials

• Individually packaged syringes

• Alcohol swabs

• Prescription-specific dosing instructions

• Cold packs and insulated packaging

Your prescription instructions are the source of truth for your medication, dose, storage, and how to use it.

Before using your medication, check the following:

1. Your label

Make sure the vial label shows your name, medication, and prescribed dose.

2. Your medication

Check the medication before use. Do not use it if it looks cloudy, has particles, has changed color, or does not match the instructions that came with your prescription.

3. Your package temperature

Review the package and storage instructions that came with your medication. If the package arrived warm or you are not sure whether it was stored correctly, do not use the medication until you have checked with your Care Team.

4. Your syringe markings

Make sure the syringe markings match the amount listed in your prescription instructions. Do not guess if anything is unclear.

Follow the storage instructions included with your medication. Do not rely on general storage guidance, since requirements can vary by prescription.

Use a new syringe every time. Do not reuse or share needles. Place used needles in a sharps container. Do not put needles in household trash or recycling.

Message your Care Team through the TrimRx portal if an item is missing, damaged, or does not look right.

Do not use medication if:

• The vial is damaged

• The medication does not match your label or prescription instructions

• You are unsure about the temperature, appearance, or dose

When you message your Care Team, include your order number and a brief description of the issue. Photos of the package, vial, label, or damaged item can also help us review the issue.