Your medication ships from our pharmacy partner in a temperature-controlled package. Here's what's inside and what to do when it lands.
What you'll find
Your medication vial (or vials)
Syringes, individually packaged
Alcohol swabs
Dosing instructions written for your prescription
Cold packs and insulated packaging
Check these four things first
Take two minutes before you put anything away.
Your name and your dose. Both are on the vial label. Make sure they're yours and they match what you're expecting.
The medication itself. It should be clear. If it looks cloudy, has particles floating in it, or has changed color, don't use it and contact us.
The cold packs. They should still be cool. If the package arrived warm, don't use the medication yet — message us.
Your instructions against your syringe. The amount you draw up should make sense against the markings. If it doesn't, stop and ask.
That last one is the important one. Measuring the wrong amount is the most common serious mistake with vial-and-syringe medication. If anything about the numbers is unclear, message us before you inject. We would much rather answer the question.
Putting it away
Follow the storage instructions in your package — they're specific to your prescription. Most medications of this kind need refrigeration, not the freezer, and away from the door where the temperature swings.
Keep the instructions somewhere you'll find them again, just in case.
About the syringes
Use a new one every time. Never reuse a needle and never share one.
When you're done, the syringe goes straight into a sharps container — not in the trash, not in a recycling bin.
Rules for getting rid of sharps vary by where you live, and there's usually a free or low-cost option near you. You can search by ZIP code at safeneedledisposal.org to find drop-off sites and mail-back programs in your area. Pharmacies, hospitals, health departments, and household hazardous waste sites often accept used sharps. If nothing shows up near you, your local health department or your pharmacist can tell you what's available.
If something's wrong
Message us if anything is missing, damaged, or doesn't look right. Don't use medication you're unsure about, and don't try to make do with a short shipment.
Have your order number handy and tell us what's wrong — missing item, warm package, damaged vial, or a label that doesn't match. That gets it sorted faster.