You can check the most up-to-date information about your order in your TrimRx portal.
Open your portal and review your order details for the current status and any available tracking information.
Where to look
From the Home page, select the order you want to review. You may be able to find it in Recent Orders, Order History, or My Plans.
Your order details may show the current status and, when available, shipment tracking information.
Order updates
Orders can move through several steps before delivery. The timing of each step can vary based on your order and any information needed to complete it.
If you see a message or request for information in your portal, please respond as soon as you can. This may help prevent delays.
If your order seems delayed
If you have questions about an order that is in progress, or if the status has not changed and you are concerned, contact us through Help & Support in your TrimRx portal.
Please include your order number and a brief description of what you are seeing. Our team will review the available order information and let you know the next steps.
Delivered but not received
If your order shows as delivered but you cannot find it, check your usual delivery locations and ask anyone else at your address. If it is still missing, contact us through Help & Support and include your order number.