You can check your order at any time in your portal.
Where to look
Your dashboard on the Home page will show a snapshot of your Account. You can select the order from a few different places:
Recent Orders
Order history
My plans
From any of those views, you will be able to see your Order Status.
What each stage means
Order placed — We've got your order and your information is with your provider.
Provider approved — A licensed provider has reviewed your health history and approved your treatment.
Sent to pharmacy — Your prescription is with our partner pharmacy and your medication is being prepared. Because it's compounded, it's made for you after your prescription is written. That's why this stage takes a little time.
Shipped — Your order has left the pharmacy.
In transit — Your package is on its way and can be tracked.
Out for delivery — It's with the carrier for final delivery, usually arriving that day.
Delivered — It's arrived at your address.
How long it usually takes
From approval to your door is normally 4–8 business days. Your medication ships within a few business days of your prescription being to the pharmacy and then a couple more days in transit.
Your shipments
Open your plan under My plans and look at Shipments. You'll see your current billing period, how many shipments it includes, and when your next billing period starts.
Some plans include more than one shipment per billing period. If yours does, it'll say so there.
If your order seems stuck
Some stages take longer than others, and that's usually normal.
Waiting on provider review?
If your provider needs more information from you, there'll be a message waiting. Replying is often what unblocks it.
Waiting on the pharmacy?
Your medication is being prepared. This is the longest stage for most orders.
Says delivered but nothing arrived?
Check your usual delivery spots and with anyone else at your address. If it's still missing, message us — don't wait it out.
If something's wrong
Message us with your order number and what you're seeing. See [What if I have questions?]