There are two steps, and doing only the first one is the most common mistake.
Step 1: add your card
Go to Payment Methods in your portal menu to add a new card or remove an old one.
Step 2: tell your plan to use it
This is the part people miss.
Go to My plans
Open your plan
Find Payment Method
Under Use this card for this plan, click the drop down and select your card
Click Update
Adding a card doesn't automatically switch an existing plan to it. If you're replacing an expired card, do step 2 as well, otherwise your renewal still tries the old card and fails.
If you have more than one plan, do this for each one. Each plan has its own payment method.
What we accept
All major credit cards. Financing options are also available through Affirm and Klarna at checkout.
When to update it
Update your card before your next billing date if:
It's expiring or has expired
You've been issued a new card or number
Your bank replaced it after fraud
You want to pay with a different card
You'll find your next billing date on your Home dashboard and under My plans.
If your card fails, your order doesn't go through, and with these medications, a gap in treatment matters. See [What happens if I miss a dose?]
If a payment has already failed
Update your payment method in your portal and message us. We’ll be sure there is no further delay in your order.
Checking what you've been charged
Order history shows your past orders and charges. Your plan page shows your next billing date and amount.
If something doesn't look right, message us with your order number rather than disputing it with your bank. We can almost always sort it out faster without holding up your funds, and it saves you a much longer process.
Your card details are secure
Payments are handled by a secure payment processor and we don’t store your full credit card number.